Your Family Owned
Collision Shop Since 1981

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Auto Body Repair in Charlottesville, Virginia

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Established in 1982, Brown Collision Center is a leading provider for auto body repair in the Charlottesville, Virginia, area. With decades of experience under our belt, and as the largest shop in the area, our reputation is one we are fondly proud of. Bodywork isn’t just needed for after collisions, important though that may be. Hail storms, road debris, careless shoppers, and the simple passage of time can all take their toll on your vehicle. No matter what make and model you have, we’re equipped and ready to bring it back to showroom condition! We are collision-certified in all major brands, including Honda, Nissan, Subaru, Land Rover, Mercedes-Benz, Jeep, Mazda, and MINI, plus many more. Trust us when we say your vehicle is in safe and capable hands! Brown Collision Center specializes in auto body service and customer service. We are your right-hand when it comes to explaining our evaluations, our steps for repair, our price points, and communicating with insurance companies. Don’t forget that we also offer free shuttle service and concierge service, in addition to after-hours drop-off and pick-up, for your convenience!

Our Auto Body Repair Services

If your vehicle endures damage to the body, visit our collision repair center. Our body shop is skilled at repairing aesthetic damage, such as dents, scratches, and dings to the fenders, bumpers, and doors, as well as chips and cracks in the glass components. If needed, we can provide auto glass replacement for your vehicle. We also expertly perform structural repairs to the frame and suspension. Our specialized expertise extends to auto painting services, performed with our advanced collision color-matching technology, helping us find the perfect color match for your car. We’re an I-CAR certified facility, meaning we’re qualified to address repairs of any nature! It’s our job to make your vehicle look as good as it did when you first drove it off the lot. No matter what auto body repair job we perform, we offer a lifetime warranty with it—that’s how much we believe in ourselves and our workmanship. To boot, at the end of every job, we give your car a full and free wash and detailing!

Services

Auto Glass Repair

If your vehicle has incurred glass damage, turn to the professionals at Brown Collision Center in Charlottesville, Virginia! We offer auto glass repair services that come highly rated—and highly recommended—because of our efficacy and efficiency. Your vehicle has three main areas of glass: the windshield, the rear windshield, and the door windows. In some vehicles, there is a sunroof. While auto glass is more durable than a glass cup for drinking, it is still glass. It isn’t indestructible, and it can only withstand a certain amount of pressure and stress. Fluctuations in temperature, flying pieces of road debris, pressure changes, hail, and sunlight are all reasons why your auto glass can become compromised instantly or over time. However, poor installation or glass construction can also be the reason. When you bring your vehicle in for an evaluation, we’ll determine the best and safest course of action for auto glass repair. We may be able to simply repair the damage unless total glass replacement is necessary.

Bumper Repair

Every vehicle comes with a front and rear bumper. Do you know why? Not only do bumpers prevent, but they also protect. Bumpers are designed in the front and rear of a car to absorb the energy created during an impact and reduce damage to both ends. In doing so, it helps prevent damage to a car’s internal structure. Additionally, bumpers help protect the more critical components of a vehicle, such as the grille, hood and trunk, engine, radiator, cooling system, fuel system, and exhaust. Depending on your vehicle, you may have a steel, aluminum, rubber, or plastic bumper. Because bumpers are often the first to absorb contact in an accident or a collision, it’s important for timely bumper repair. At Brown Collision Center in Charlottesville, Virginia, we provide the tools and the expertise to do the job correctly and swiftly. Our technicians are I-CAR Gold certified and are trained in bumper repair that returns your vehicle to its pre-accident condition.

Car Frame Repair

Yes, it absolutely can! Here at Brown Collision Center in Charlottesville, Virginia, we offer professional car frame repair services led by our I-CAR Gold-certified bodywork specialists. The frame of a vehicle is its main structural support. Not only does it support, but the rigid structure also helps ensure the safety of those inside in the event of an impact, and it provides a stable driving experience. When a car frame gets damaged in an accident or a collision, your drive and your safety are severely compromised. Mechanical issues can also sprout from excessive frame damage. Did you know there are four types of frame damage that can occur and warrant car frame repair? These include twisted frames, mesh damage, sagging damage, and sway damage. To determine the specific damage your vehicle incurred, visit our collision repair shop for a full assessment. We have experience working with and repairing both body-on-frame and unibody vehicles. Keep in mind that extreme cases of frame damage may render your vehicle unsalvageable.

Car Painting

Sometimes, a collision, the elements, and even time can cause a disturbance to the paint of your vehicle’s exterior. When this happens, it’s important to seek out the expertise of a professional car painting service. At Brown Collision Center in Charlottesville, Virginia, we provide exactly that. Whether you need a quick touch-up after dent repair or an entire repaint, we have you covered! Did you know that an evenly painted vehicle is a big advantage when it comes to its residual and resale value? Investing in a professional paint job when needed capitalizes on your car’s value tremendously. Vehicle painting is more than just for visual appeal, though. Paint is also considered a protective barrier between the metal of your car and the elements. Should your paint chip, peel, or fade with time, this exposure can and will result in rust and corrosion. The longer it remains exposed, the more likely to affect the structural integrity of your car. This is why timely car painting at our auto body repair shop is essential.

Collision Repair

No vehicle owner plans to visit a body shop for collision repair, but accidents happen – and when they do, it’s reassuring to know that our repair professionals have you covered. Brown Collision Center in Charlottesville, Virginia, is a leading automotive body repair shop that caters to all minor and major collision services. Collision service addresses all exterior parts of a vehicle that may have been damaged in an accident: the fenders, bumpers, paneling, hood, windows, and windshield. Since your car’s paint is often the first to experience damage when in a collision, we also provide professional color-matching auto paint service. Sometimes, however, the damage is more than skin-deep. This means we provide repair service to internal components such as the suspension, wheels, and even the frame. Suppose your vehicle is ever in a collision. In that case, you want only the most experienced auto body repair team – a trusted group of specialists working within a state-of-the-art facility. This aptly describes our repair shop, where restoration is priority one.

Dent Repair

In general, a vehicle’s exterior is pretty durable and engineered to withstand the brunt of daily driving. However, with enough force, an object can minorly or majorly dent the exterior. The elements can wreak havoc in a car, such as a bad hailstorm or a tree branch falling during a storm. Basic human error can also be the source, such as when someone accidentally opens their car door too wide or collisions with another vehicle. Simple happenstance is always a possibility, whether it be in the form of a runaway shopping cart that landed at the side of your vehicle or a piece of road debris that collided with your car on the road. Unless you never drive your vehicle and always keep it in your garage, the chances of a dent occurring are not far-fetched. Here at Brown Collision Center in Charlottesville, Virginia, we are trained and certified in all manners of dent repair and dent removal. We use industry-leading tools and our many years of expertise to flawlessly and successfully remedy all forms of dents.

Suspension Repair

Do you know what your vehicle’s suspension is? It is a system of components located on the undercarriage of a car, and it’s responsible for ensuring a smooth and controlled ride by optimizing the friction between the tires and the road. Not only that, but it also helps support the weight of the vehicle. The suspension system’s main parts are the springs, shock absorbers, and struts, but additional pieces like rods, sway bars, linkages, joints, bearings, and bushings are equally important in fulfilling the various jobs of a vehicle suspension. Unfortunately, your suspension system is vulnerable to collisions due to its delicate nature and proximity to the ground. This is especially true of rear-end collisions, fender benders, and even hitting a pothole the wrong way. When your suspension sustains damage as a result of an accident, bring it to our auto collision shop! Here at Brown Collision Center in Charlottesville, Virginia, we have your qualified and certified technicians and advanced equipment answered with our suspension repair needs.

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Professional Repair Advisors And Bodywork Specialists

When you need auto body repair, Brown Collision Center is the answer! We employ professional estimators, repair specialists, auto glass technicians, and auto body painters to assess your vehicle’s condition, coordinate the necessary repairs, and ensure your car is restored to “like-new” condition. You can count on our talented team to not only readily identify all visible damage but also uncover hidden damage that may lead to problems if left unaddressed. We’re here with you through every step of the process. Whatever your automobile requires to return to its pre-accident condition, our collision body shop delivers. Visit us soon at 1590 Seminole Trail Charlottesville, VA 22901 in Charlottesville, Virginia. You can contact our team at (434) 984-8400 to learn more about our auto body repair services, technology, qualifications, and anything else! We are always happy to assist and address any questions you may have.

Brown Collision's Reviews:

Great experience. I had an inquiry and used the Contact feature on Brown's website. Within minutes I had a thorough and thoughtful response from Megan that answered my question. The customer service was great. Thank you!

richard suttle

I would not recommend Brown's Collision to anyone who is looking to have repairs done on their vehicle. I dropped my vehicle off at the beginning of February to have repairs done from when a deer hit my truck back in December. I was told the part's employees could not find my parts, so I had to find them for them. I was also told that my truck was finished but when I showed up it wasn't and then was charged to keep the rental (over $250 for 1 day) because my rental was up, which I am still fighting. Brown's did not even offer to pay for the rental, even though they screwed up. When they called me the second time to tell me it was done, I showed up and it was still not done but I was so frustrated I took it and left the rental. I had such a horrible experience and would not recommend them to anyone. The only reason I took it there, was because it was GEICO's guaranteed shop, which was the biggest mistake of my life. My truck is still not fully repaired correctly. I will have to say Pete, was as nice as he could be, and even laughed and joked about me coming to work there since I was able to find the parts within 5 minutes and their employees couldn't. Save your self some headache and go somehwere else and do not waste your time!!

Ashley Poole

I recently had the displeasure of dealing with Brown Collision Center in Charlottesville and unfortunately, my experience was far from satisfactory. Here's a breakdown of my grievances: Lack of Communication: Despite diligently calling them every single day for updates on the status of my car since the day I dropped it off, I never received a single callback. It's incredibly frustrating to be left in the dark about the progress of repairs, especially when you're relying on your vehicle for daily transportation. When I visited there after one week to get an update, nobody came to talk with me except the receptionist telling me that someone will call me in a day or two, wow!! Excessive Delay in Service: The repair job, which involved replacing the passenger side mirror, took an unreasonably long time to complete (16 days). What should have been a straightforward task ended up dragging on for an unacceptable duration. This delay inconvenienced me greatly and left me without my car for far longer than anticipated. Unprofessionalism: The staff demonstrated a shocking lack of professionalism throughout my interaction with them. From their dismissive attitude towards my inquiries to their apparent disregard for punctuality and customer service, it was abundantly clear that customer satisfaction is not a priority for them. In conclusion, I am thoroughly disappointed with the service provided by Brown Collision Center. Their failure to communicate, coupled with their sluggish approach to repairs and unprofessional demeanor, has left me with a bitter taste in my mouth. I would strongly advise others to steer clear of this establishment unless they enjoy being met with incompetence and indifference.

Mayur Sidhpura

We selected Brown from the list provided by State Farm based on location. State Farm eventually declared a total loss on our car meaning we don't know anything about the repair quality. However, the folks at Brown are very nice. I can only imagine that quality will be reflected on the repair.

Ralph Chin

Will not recommend to anyone. My van went there after I hit a deer in December. Never bothered calling once for any updates/ communication SUCKS. Only time they called was after it was done and they wanted payment. Picked my vehicle up and drove 6 miles down the road and my van overheated. This was a KNOWN issue going in. Took them another week to fix that. When we finally got it back we realized they painted the bumper blue instead of black. We will NEVER use them again. As I mentioned the issue with paint earlier, we took the vehicle home at night time and noticed in the following morning it was a different color.

Emi Zerkle

Great customer service. The staff were very nice. Tibbs goes above and beyond as an advisor to ensure you are informed and any questions are answered. Couple issues were resolved in a prompt manner. They offer a shuttle service that can pick you up and drop you off. The truck was clean when I got it back. Would recommend this body shop to others.

Juanita Shifflette

This is the worst Bodyshop I’ve ever been to in my life! The customer service was horrible with cold narcissistic sounding people, but most importantly, I had to bring my vehicle back three times because they couldn’t get it right. All they had to fix was a minor repair in the front, which was a damaged fog light along with minor front end damage. They fixed the front end damage and sent the car home with my wife without a fog light. To make a long story short we had to go back and bring our car back three times for them to get it right with no apologies at any time at all. We had to inconvenience ourselves by bringing our cars back to their shop which is in a different county With no acknowledgment of their mistakes or trash left in our car. Absolutely no quality control or inspections after work is done. And of course they wouldn’t return my calls because they’re pathetic! I’ve already warned Geico, who recommended these pathetic people to drop them! I’ll never return!

Christian Washington

Geico originally sent me here. Next thing I know I need to take it to another shop. Called Geico, they said that they lied about me replacing the grill on my own. I should have read the reviews first. I have to respond to this post by the business. As Geico and your estimator are aware, I merely put a plastic cover in the opening for it. Placing a decorative cover is somehow stretched into attempting a repair and according to Geico they were told that I “replaced the grill.” Geico said that they were told that I replaced my grill, that is completely false, Geico said that they were lied to. It’s funny how a 2 minute call with Geico and everything was crystal clear. As for the dash lights, I have no idea if they were on before the cover because I didn’t drive it. The lights are turning on because the radar sensor mount is broken, a high school tech could figure that out. Contrary to your assertion that it is merely a mechanical issue, it’s not. My high tech diagnosis requires reaching down and wiggling it, that’s all it takes. I figured it out, the other body shop figured it out, it seems that your operation was incapable of doing that.You see being able to wiggle it is a problem. The sensor needs to be calibrated to a precision of 1mm and be firmly mounted. I would expect your people to know this. Honda knew this, Geico knew this, and Caliber knew this and they all knew that it needed to be repaired. According to Honda, Caliber, and Geico the bumper and grill need to be removed in order to repair the sensor. I assume that's the sort of thing that a body shop does. The key element here is your estimator assumed that it merely needed calibration. I don't know if you can calibrate the sensor with the grill and bumper in place, but you cannot replace and in some cases repair the sensor without taking those parts off. Simply put, I have much more than a mechanical issue, and it is scary that your company doesn't understand that, so much so that you gave inaccurate information to Geico and it has now been confirmed by other shops. Bottom line if Geico had the right information to begin with they would have told you to repair the vehicle. It was a huge inconvenience to take this to a more professional shop but it was best that I did. Thanks for the courtesy of a return call, No wait, no one ever called There’s a reason why you have terrible reviews on yelp, there’s a reason why your only good reviews are on a limited access site like car wise. If I had a business that I was proud of, I would use my name when I respond to emails, I would not just put family owned business on the website, I would proudly put my name there. On Facebook I would proudly put my name and highlight my employees, you don’t do that. You communicate through voicemails and don’t return calls. This isn’t how a business that has nothing to hide operates. Your competition said “we prefer old fashioned service for our customers” I suppose that’s why they have glowing unsolicited reviews. I was foolish to think that a business could somehow apologize for their mistake, but you simply double down. The other place, Honda themselves gave me the recommendation. You’re right, I should have gone to the dealer to begin with. 12-4-2023 I hate posting negative reviews, but I need to post this update. Brown sticks to the assertion that I tried to replace my grill and that I only had a mechanical issue. I have attached my receipt from the other shop that correctly diagnosed my car and repaired it. $2000 worth of work and much of it was body work. Not merely mechanical and not merely cosmetic. Mistakes happen, and when they do, you would hope that a business would have the integrity to admit it and fix it. If your car is ever damaged, do your homework before selecting a body shop.

John Martin

Don’t waste your money on an estimate. They wanted $1400 to fix this scrape and dent. Obviously I just told them no thanks. They refused to give any sort of free rough estimate beforehand just by eyeballing the damage. I made it clear I wasn’t interested in a repair that would cost more than a few hundred bucks. But they spent 45 minutes examining this minor damage anyway to tell me it would be $1400…

Jacob Kuca

Geico originally sent me here. Next thing I know I need to take it to another shop. Called Geico, they said that they lied about me replacing the grill on my own. I should have read the reviews first. I have to respond to this post by the business. As Geico and your estimator are aware, I merely put a plastic cover in the opening for it. Placing a decorative cover is somehow stretched into attempting a repair and according to Geico they were told that I “replaced the grill.” Geico said that they were told that I replaced my grill, that is completely false, Geico said that they were lied to. It’s funny how a 2 minute call with Geico and everything was crystal clear. As for the dash lights, I have no idea if they were on before the cover because I didn’t drive it. The lights are turning on because the radar sensor mount is broken, a high school tech could figure that out. Contrary to your assertion that it is merely a mechanical issue, it’s not. My high tech diagnosis requires reaching down and wiggling it, that’s all it takes. I figured it out, the other body shop figured it out, it seems that your operation was incapable of doing that.You see being able to wiggle it is a problem. The sensor needs to be calibrated to a precision of 1mm and be firmly mounted. I would expect your people to know this. Honda knew this, Geico knew this, and Caliber knew this and they all knew that it needed to be repaired. According to Honda, Caliber, and Geico the bumper and grill need to be removed in order to repair the sensor. I assume that's the sort of thing that a body shop does. The key element here is your estimator assumed that it merely needed calibration. I don't know if you can calibrate the sensor with the grill and bumper in place, but you cannot replace and in some cases repair the sensor without taking those parts off. Simply put, I have much more than a mechanical issue, and it is scary that your company doesn't understand that, so much so that you gave inaccurate information to Geico and it has now been confirmed by other shops. Bottom line if Geico had the right information to begin with they would have told you to repair the vehicle. It was a huge inconvenience to take this to a more professional shop but it was best that I did. Thanks for the courtesy of a return call, No wait, no one ever called There’s a reason why you have terrible reviews on yelp, there’s a reason why your only good reviews are on a limited access site like car wise. If I had a business that I was proud of, I would use my name when I respond to emails, I would not just put family owned business on the website, I would proudly put my name there. On Facebook I would proudly put my name and highlight my employees, you don’t do that. You communicate through voicemails and don’t return calls. This isn’t how a business that has nothing to hide operates. Your competition said “we prefer old fashioned service for our customers” I suppose that’s why they have glowing unsolicited reviews. I was foolish to think that a business could somehow apologize for their mistake, but you simply double down. The other place, Honda themselves gave me the recommendation. You’re right, I should have gone to the dealer to begin with.

John Martin

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