Auto Body Repair in Charlottesville, Virginia
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Established in 1982, Brown Collision Center is a leading provider for auto body repair in the Charlottesville, Virginia, area. With decades of experience under our belt, and as the largest shop in the area, our reputation is one we are fondly proud of. Bodywork isn’t just needed for after collisions, important though that may be. Hail storms, road debris, careless shoppers, and the simple passage of time can all take their toll on your vehicle. No matter what make and model you have, we’re equipped and ready to bring it back to showroom condition! We are collision-certified in all major brands, including Honda, Nissan, Subaru, Land Rover, Mercedes-Benz, Jeep, Mazda, and MINI, plus many more. Trust us when we say your vehicle is in safe and capable hands! Brown Collision Center specializes in auto body service and customer service. We are your right-hand when it comes to explaining our evaluations, our steps for repair, our price points, and communicating with insurance companies. Don’t forget that we also offer free shuttle service and concierge service, in addition to after-hours drop-off and pick-up, for your convenience!
Our Auto Body Repair Services
If your vehicle endures damage to the body, visit our collision repair center. Our body shop is skilled at repairing aesthetic damage, such as dents, scratches, and dings to the fenders, bumpers, and doors, as well as chips and cracks in the glass components. If needed, we can provide auto glass replacement for your vehicle. We also expertly perform structural repairs to the frame and suspension. Our specialized expertise extends to auto painting services, performed with our advanced collision color-matching technology, helping us find the perfect color match for your car. We’re an I-CAR certified facility, meaning we’re qualified to address repairs of any nature! It’s our job to make your vehicle look as good as it did when you first drove it off the lot. No matter what auto body repair job we perform, we offer a lifetime warranty with it—that’s how much we believe in ourselves and our workmanship. To boot, at the end of every job, we give your car a full and free wash and detailing!
Professional Repair Advisors And Bodywork Specialists
When you need auto body repair, Brown Collision Center is the answer! We employ professional estimators, repair specialists, auto glass technicians, and auto body painters to assess your vehicle’s condition, coordinate the necessary repairs, and ensure your car is restored to “like-new” condition. You can count on our talented team to not only readily identify all visible damage but also uncover hidden damage that may lead to problems if left unaddressed. We’re here with you through every step of the process. Whatever your automobile requires to return to its pre-accident condition, our collision body shop delivers. Visit us soon at 1590 Seminole Trail Charlottesville, VA 22901 in Charlottesville, Virginia. You can contact our team at (434) 984-8400 to learn more about our auto body repair services, technology, qualifications, and anything else! We are always happy to assist and address any questions you may have.
Brown Collision's Reviews:
Would give them no stars if I can. I work nights and so getting to appointments early is hard for me. Was running a few minutes behind and the front desk made sure i knew how terrible i was for not being there 5 minutes early. She was extremely rude and blunt. Then service guy came out and told me that they wouldn’t estimate my car even though my insurance had specifically asked for them to. Told me I didn’t know better because I was a woman. DO NOT go here. It may be far but went to pro collision in orange and they ordered most parts same day.
Took my car there to get a new driver side door and mirror and wish I NEVER did. Browns had the quickest availability in fixing my car so I went with them only for that reason. The first time I picked up my car I realized… they forgot to tighten the bolts that hold the door to the hinges, my mirror was not secure, the trim at the top of the door was peeling off, I could hear air whistling as I drove down the road, and lastly 3 small scratches appeared of the drivers side passenger door. So, speaking with the adjuster about the ongoing issues I was called “picky” and “hard to please” and also the same guy neglected to tell me when my 2nd mirror came in because he was tired of dealing with me and was very upset when I said I was going to leave a bad review. Everything was eventually fixed except the air noise coming through my door which they attempted to fix. After 3 trips and a lot of headache/ wasted time I finally had my car back for good and will NEVER use them again. I will say they made it right and the people at the front desk were very polite and wonderful to speak with.
I’ve had the worst experience with these people, fake promises for over 2 weeks. After my Benz was done there was chip on the edge of the hood, body lines never matched had a big gap in it, headlight was not properly installed, and all the sensors were still not working. It’s better for you all to shut down this place, or get better on what you doing… Will never come back or recommend.
This place is a joke, don’t waste your money or time. Got my car back and my front differential was completely empty, lost 5th gear on my way home and was told they “didn’t know how to fill the differential”, so just ignoring it seems like the best move for them. They ignored a broken trailing arm in the rear and refused to fix it unless I paid out of pocket to get another shop to also say that it’s broken, even though I had pictures and there’s no way I could have broken it after getting the car back because I had not taken it off any jumps. When I went to fix THEIR poor work myself I found that they cross threaded the lug nuts on at least one of my wheels and the security socket for them broke, luckily I managed to finish their work for them without taking off my wheel. Once my trailing arm was replaced my rear alignment was still off, so clearly it did not pass a four wheel alignment with that part intact like they claim it did. Dropping my insurance after them recommending this place.
Place to go last! The description said that they do a quality job but they need to improve about customer satisfaction! Got my car serviced there after an accident, they did a good job finding some part but didn't find some parts and charged the insurance for all the part! When i realized that my car missed stuff, they didn't help to resolve that! They said that they can't find those part! When they said that they are Nissan certified shop repair!
Terrible service. Took over a month to fix my car. My rental coverage ran out and I had to figure out ways to get to work. They found things wrong the day they were supposed to get it back to me and made me wait 4 more days, and then when I finally got it back the traction light was on in the car. So I had to bring it back to them again. On top of all of this they charged me money on top of my deductible. Worst place I've ever taken a car. Will never go again.
Charming, friendly folks, incredible work ethic, great quality work, and fair prices. Like every place else they are a little backed up right now, but well worth the wait. The gold standard of auto body repair.
Very bad service. Went with USAA recommendation. Will never go back. My car was rear ended, repair was decent BUT they spray painted my rear tire, left powder residue all over interior and trunk, and the dash check engine lights were all on when I picked it up (no one walked with me to go over the repairs). I brought up the issues and was told they'd take care of it and detail the car (another day without the car). I went to pick it up and they told me they couldn't detail it because I had dyed my carpets (I've never dyed my carpets). I still have paint on tires and I had to clean the car myself. Overall, horrible service and quality of work. You've been warned. Stay away!
Can't keep a deadline to save their lives. Also now a few months down the line i find out they didnt fix or replace the broken trim or mirror they just glued it in place. This is a bad shop that glued my car back together at the price of actually fixing it.
Would give 0 stars if possible. Do NOT go here unless you want to go back 5+ times for them to fix the work they did! This was the worst experience possible, I had my bumper replaced and my car must have been scraped/hit on their lot overnight (evident in my cracked taillight and paint) and it appeared they tried to buff it out. They tried to fix that and the paint began peeling off my bumper 3 more times. Beyond disappointed in the work. Customer service has tried to be helpful, but not returned my calls when they said they would. Still waiting to hear back about when they will be replacing my bumper AGAIN.