Auto Body Repair in Charlottesville, Virginia
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Established in 1982, Brown Collision Center is a leading provider for auto body repair in the Charlottesville, Virginia, area. With decades of experience under our belt, and as the largest shop in the area, our reputation is one we are fondly proud of. Bodywork isn’t just needed for after collisions, important though that may be. Hail storms, road debris, careless shoppers, and the simple passage of time can all take their toll on your vehicle. No matter what make and model you have, we’re equipped and ready to bring it back to showroom condition! We are collision-certified in all major brands, including Honda, Nissan, Subaru, Land Rover, Mercedes-Benz, Jeep, Mazda, and MINI, plus many more. Trust us when we say your vehicle is in safe and capable hands! Brown Collision Center specializes in auto body service and customer service. We are your right-hand when it comes to explaining our evaluations, our steps for repair, our price points, and communicating with insurance companies. Don’t forget that we also offer free shuttle service and concierge service, in addition to after-hours drop-off and pick-up, for your convenience!
Our Auto Body Repair Services
If your vehicle endures damage to the body, visit our collision repair center. Our body shop is skilled at repairing aesthetic damage, such as dents, scratches, and dings to the fenders, bumpers, and doors, as well as chips and cracks in the glass components. If needed, we can provide auto glass replacement for your vehicle. We also expertly perform structural repairs to the frame and suspension. Our specialized expertise extends to auto painting services, performed with our advanced collision color-matching technology, helping us find the perfect color match for your car. We’re an I-CAR certified facility, meaning we’re qualified to address repairs of any nature! It’s our job to make your vehicle look as good as it did when you first drove it off the lot. No matter what auto body repair job we perform, we offer a lifetime warranty with it—that’s how much we believe in ourselves and our workmanship. To boot, at the end of every job, we give your car a full and free wash and detailing!
Professional Repair Advisors And Bodywork Specialists
When you need auto body repair, Brown Collision Center is the answer! We employ professional estimators, repair specialists, auto glass technicians, and auto body painters to assess your vehicle’s condition, coordinate the necessary repairs, and ensure your car is restored to “like-new” condition. You can count on our talented team to not only readily identify all visible damage but also uncover hidden damage that may lead to problems if left unaddressed. We’re here with you through every step of the process. Whatever your automobile requires to return to its pre-accident condition, our collision body shop delivers. Visit us soon at 1590 Seminole Trail Charlottesville, VA 22901 in Charlottesville, Virginia. You can contact our team at (434) 984-8400 to learn more about our auto body repair services, technology, qualifications, and anything else! We are always happy to assist and address any questions you may have.
Brown Collision's Reviews:
I hit a deer in December and just picked my car up today, 4 months later. Every time they gave me an estimated time of completion, they would find something else wrong and have to order more parts. Once they finally got all the parts in, they found imperfections in their paint work and delayed things almost another week. They didn't give me the car back until it was good to go, which is great, and is the only reason they got three stars. Most of my phone calls to check on the status went to voicemail and were not returned, until we were down to the last few days.
My experience was extremely positive when interacting with Browns Collision Center. The representatives were very pleasant and helpful. My SUV had to have the bumper replaced and they worked with my insurance company to accomplish this goal. When I went to pick up my vehicle I was so impressed because it looked brand new. I also noticed they fixed three scratches on the passenger side door for me. The only drawback was when I opened the back of the SUV there was a gray powdery substance covering my carpet. I will need to take it in to get it professionally cleaned. I highly recommend Browns Collision Center if you ever need bodywork on your vehicle.
Brough my car here to get my bumper replaced and Jared did a great job overseeing the repair. Highly recommend
Excellent customer service. Great follow up and no surprises. High quality work
Top notch, Professional, Friendly, provided excellent service and the repairs were perfect and completed on time. Highly recommend!!
very pleasant ppl. . very clean and the employees are extremely happy ppl. love their service
Kind and Helpful People! Jim Blake (repair technician, supervisor?) and Megan (front desk) saved me! I was visiting Charlottesville in November 2021, my old hometown, had a front bumper mishap and needed to have my front fender reattached before driving back to NC the next morning. Stressful situation...Megan went out of her way to make sure Jim Blake could help me, even though they were slammed busy that Saturday. Jim reattached my bumper very thoroughly with screws, so I could safely drive home the next morning. He wouldn't accept payment and was just really nice to deal with. Jim and Megan's talent and generosity resolved a difficult situation for me. So grateful to Megan and Jim, and Brown's, thank you!
My insurance company choose Browns Collision and I wished that I never worked with them. First of it took 2 months to get my car back! When I got my car back I realized that my car alarm wasn't connected. I called them and was told to reach Amanda. Well apparently reaching Amanda wasn't as easy as it should be. I left 3 messages for her to call with and never did she return my calls. FINALLY I reached her 2 weeks later. She didn't have an answer for my why my alarm isn't working. Amanda's advice was to pass the buck and call my insurance company. She wanted me to get my insurance involved and take my car to BMW. for something that Brown's Collision caused?? In my opinion Amanda, Brown's automotive is responsible.. Terrible customer service on your part! You didn't even take the time to ask a professional that actually worked on the car. You just kept saying that there was no reason why the alarm should have been disconnected. You said that the alarm is connected in the front and the part you worked on was in the back so no one should have disconnected the alarm... Amanda, the way alarms work doesn't have to do with where the alarm is attached. Alarms work wherever the car is bumped throughout the entire vehicle. Get a second opinion from you colleagues Amanda when you don't understand how things work in a car!
I hit a deer and Brown Collision Center was able to get my vehicle in and start repairs very quickly. They got my vehicle back to me when they told me it would be done and it looks fantastic. I will be returning for all my autobody needs.
Update: Called again, same story about not having any idea what the status on my car is or when it might be ready just the same excuses. When I tried to get more answers, Megan said she was just a receptionist and was not able to do more and hung up on me. STAY AWAY FROM THIS RUDE UNCARING COMPANY. Worst customer service in town and rude employees. Have been waiting on my car for two weeks. Was told this morning they have no idea what the status on my car is and no way to get a update. Promised to call me back today with a update. Called at 5 after not hearing anything and was told the same thing. When I said that was what I was told this morning, The lady said she would just hang up if I did not want to hear her excuse of reduced staff. No excuse for not being able to give a customer a status update on their car. If I ever get my car back, I will not be using Brown again.